Privacy Policy

1. Introduction

Lotus Zephyr Skincare ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

2. Information We Collect

We may collect the following types of information:

• Personal information you provide during registration or checkout, such as name, email address, phone number, billing/shipping address, and payment details.
• Non-personal information, such as IP address, browser type, device type, and browsing behavior on our site.
• Information collected via cookies and similar technologies to enhance your shopping experience.

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders.
• Communicate with you about your purchases, promotions, or updates.
• Improve our website, products, and services.
• Comply with legal obligations and prevent fraud.

4. Payment Processing

All payments are processed through secure third-party platforms (PayPal or Square Up). Lotus Zephyr Skincare does not store sensitive payment information such as credit card numbers.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only with:

• Service providers that help us operate our business (e.g., shipping companies, payment processors).
• Authorities if required by law or to protect our legal rights.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve site functionality, personalize your experience, and analyze site traffic. You may disable cookies in your browser settings, but some features of the site may not work properly.

7. Data Security

We implement SSL encryption and reasonable security measures to protect your personal information. However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt out of promotional emails by following the unsubscribe instructions in our emails.
• Request details on how we use your information.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

10. Children's Privacy

Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please visit our contact page.